Selecting Hotel

Selecting hotel staff: why best practice does not eer work Cliff Lockyer and Dora Scholarios The authors Cliff Lockyer is a Research swain at the Fraser of Allander Institute, and Dora Scholarios is a Reader in the Department of charitable imagery Management, University of Strathclyde, Glasgow, UK. Keywords Hotels, Recruitment, Employee selection, Social processes, Human resource management, Scotland Abstract This root word considers the temperament of ``best practice recruitment and selection in the hotel sector. information from a sample of Scottish hotels indicate a corporate trust on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, are evident, but, here(predicate) too, these methods seem inadequate for dealing with recruitment and quality problems, oddly in meeting temporary staffing needs. Case study endorse contrasts two alternative strategies: a su ccessful holistic scheme based on management of social processes important for selection, and a more stodgy bureaucratic strategy. Each strategy depends on a complex interrelationship between business and harass market considerations, the ownership and management structure of the hotel, and the tenure and look of those responsible for selection. This evidence indicates that, for the hotel industry, the holistic strategy is an alternative to ceremonious notions of ``best practice recommended in the HRM literature. Electronic access The Emerald Research submit for this journal is available at www.emeraldinsight.com/researchregister The current issue and high-priced text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm transnational Journal of Contemporary Hospitality Management Volume 16 . Number 2 . 2004 . pp. 125-135 # Emerald Group Publishing Limited . ISSN 0959-6119 at heart 10.1108/09596110410520016 Introduction The effectiveness of service organisations is often linked with t! he...If you regard to learn a full essay, order it on our website: BestEssayCheap.com

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